Boxes finally made, tracking information to follow

Just a quick update for those customers from batch 17 who have been waiting patiently for the boxes to be made, even though they were a day late with it I am pleased to advise that the boxes are FINALLY made and that some tracking numbers will be issued to everyone shortly (though it may be a day or two after Christmas).

Thanks for your patience - I'll be in touch with everyone individually soon.

- Paul

Delay on the last of batch 17 shipments

This is definitely extremely frustrating - the last few batch 17 Katana are stalled due to a very annoying issue..

While most swords have been shipped out, a couple of weeks ago we ran into a problem with the shipping boxes. As you probably know, the swords are shipped within a form fitting styrofoam box shown below:



The problem is that we also need to ship this box with an external cardboard box, but the company that makes them for us ran into a delay and then seemingly got overwhelmed by the general Christmas rush, so the most recent update we have is that the boxes will be ready by the 22nd of December..

To say this is extremely frustrating is an understatement, and while we have shipped or are in the process of shipping several swords that were intended as Christmas presents via Express on our dime to cover it, the last few are still stalled and all we can do is keep pushing this company to hurry up and deliver the boxes..

Anyway, I truly am sorry for this delay - we are doing our best and once all the smoke has cleared I'll be looking at some ways to try and offer something more tangible than just an apology to everyone who ended up waiting longer than expected.

- Paul

Phew!

Well, the batching process for batch 18 took a little longer than expected..! The amount of correspondence was pretty hard to keep up with (I answer each and every email personally), but apart from a few emails which I am still trying to find the time to answer batch 18 is locked down, the forge have all the instructions and will start work within the next couple of days (there was also a lot of formatting work, cross checking and double checking to make sure that everything is exactly as specified).

Batch 17 is currently around 20% shipped, with another 50% about to update with a tracking number in the next 2-3 days and the last 30% should go out approx 1 week afterwards (rest assured, my agent and I are working overtime to make sure these go out ok).

At the same time we received with batch 17 a very special delivery of ready made swords from the forge. While the timing does indeed stretch our resources to the maximum, I had to get the main ones listed though batch 17 orders get priority shipping (which messes things up for offering these in time for Christmas, but my priority is on servicing EXISTING customers)..

Because of all that is going on at the moment I don't have much time to post a lot about them here just yet, but they were previewed in the most recent edition of the Sword Buyers Digest so I'll just add in a couple of quick large size pics (click for the full size pics) and give you the link if you are interested.






You can find both of these listed on the SBG Custom Katana page here

Sorry for the ultra rushed post, there is more going on behind the scenes than you can poke a sword shaped object at!

- Paul